Shipping policy
Shipping & Delivery
Thoughtfully packed.
Carefully delivered.
Thank you for shopping with NYO3®. This policy explains how we process, ship and support orders delivered within Malaysia.
Shipping
Free within Malaysia
Processing
1–2 business days
Tracking
Sent by email
01 · Fulfillment
Where your order ships from
Orders are prioritized for processing and shipment from our Malaysia warehouse. If an item is unavailable locally, we may arrange fulfillment from our Hong Kong warehouse. Cross-border fulfillment can require additional delivery time and may be subject to customs procedures.
02 · Delivery Times
Shipping across Malaysia
We currently deliver only to addresses within Malaysia. Estimated shipping time begins after order processing is complete.
03 · Order Processing
When your order is prepared
Orders are normally processed within 1–2 business days and shipped as soon as processing is complete. Business days are Monday through Friday, excluding Malaysian public holidays. Our standard operating hours are 9:00 AM–6:00 PM MYT.
Processing time is separate from shipping time. If a significant delay affects your order, we will contact you using the email address or telephone number provided at checkout.
04 · Tracking
Following your delivery
A shipment confirmation email containing your tracking number will be sent as soon as tracking information becomes available. Please allow up to 48 hours after receiving the email for the carrier’s tracking page to display its first update.
05 · Delivery Details
Incorrect or incomplete addresses
Please review your delivery address carefully before placing your order. Once an order has shipped, we cannot guarantee that the address can be changed. A carrier may offer package interception or address correction, but additional fees can apply.
NYO3® is not responsible for delays, additional charges, failed delivery or loss caused by an incorrect or incomplete address supplied by the customer. If the parcel is returned to us, return shipping fees may be deducted before the merchandise value is refunded. We strongly recommend providing a valid telephone number and email address at checkout.
06 · Delivery Support
Delayed, lost or damaged parcels
Delayed or lost parcels
An order may be treated as potentially lost if it has not arrived within 35 business days of shipment. Carrier claims can be processed only after 40 business days have passed. Please report a missing order to support@nyo3health.my within 60 calendar days of purchase. Orders reported after this period might not qualify for a refund.
Damaged parcels
If your order arrives damaged, contact us as soon as possible and retain the original packaging and damaged items. Photographs might be required. We will help you determine the appropriate next steps and, where necessary, support a claim with the carrier.
07 · Cross-Border Fulfillment
Customs, duties and taxes
Customs procedures apply only when an order is fulfilled from outside Malaysia, such as from our Hong Kong warehouse. Customers are responsible for confirming applicable import requirements and for any customs duties, taxes or other fees imposed during or after shipment.
NYO3® is not responsible for customs-related delays, additional charges or products rejected or seized by local authorities. Orders seized because of local import restrictions are not eligible for a refund.
08 · Returns
Returns and refunds
For eligibility requirements, exclusions and instructions, please review our Return & Refund Policy.
Need help?
We’re here for your order
Contact support@nyo3health.my and include your order number for faster assistance.
By placing an order with NYO3®, you agree to this Shipping & Delivery Policy. NYO3® reserves the right to update this policy when our services or operational requirements change. Last updated: August 2026.